PT. Graha Resik berkantor pusat di Ruko Citra Fortuna Blok B No. 4 & 5 Tembesi – Batam. Adapun bisnis utama PT. Graha Resik adalah Jasa Cleaning Service.
- Penyedia jasa Cleaning service (Izin Operasional No. 791/KPTS-18/IV/2017)
- Penyedia Jasa Pest Control (Izin Operasional No. 07.443.5.3/PC/III/2017)
- Jasa Transporter sampah (04/DLH-P2/IZIN-TR/VII/20190
- Jasa Konstruksi (SIUJK No. 1.2171.2.01047.353450)
CUSTOMER PT. GRAHA RESIK 2020
| NO | CUSTOMER | REMARKS |
| 1 | PT. Infineon Technologies Batam | Cleaning Service |
| 2 | PT. Philips Industries Batam | Cleaning Service |
| 3 | PT. Dock Warisan Pertama | Cleaning Service |
| 4 | PT. DDW PaxOcean (Graha Trisaka I) | Cleaning Service |
| 5 | PT. Valeo AC Indonesia | Cleaning Service |
| 6 | PT. Casco SEA | Cleaning Service |
| 7 | PT Bahtera Bahari Shipyard | Cleaning Service |
| 8 | PT. Maha Karya Indah Berjaya | Cleaning Service |
| 9 | PT. UPS Cardig International | Cleaning Service |
| 10 | PT Flex | Cleaning Service |
| 11 | Kantor Kementrian Petanian Perikanan Lamongan | Cleaning Service |
| 12 | Kantor Kemenkes Surabaya | Cleaning Service |
| 13 | RSUD Jogyakarta | Cleaning Service |
| 14 | PU Sabo Jatim | Cleaning Service |
| 15 | Bandara Hang Nadim | Jasa Trolly |
| 16 | PT. Simatelex Manufactory Batam | Refuse Disposal |
| 17 | PT. Sammyung Precision Batam | Refuse Disposal |
| 18 | PT Sunningdale Tech | Rental Lorry |
| 19 | PT. Ronstan International | Grass Cutting |
| 20 | PT. Honeywell | Pest Control |
| 21 | PT. UTD Creation | Pest Control |
| 22 | PT. PCI Electronics Indonesia | Pest Control |
| 23 | PT. Adya Tirta Batam | Pest control |
| 24 | PT Shapshell | Pest Control |
| 25 | PT. Batamindo Investment Cakrawala | Jasa Kontruksi |
QUALITY MANAGEMENT SYSTEM
PT. Graha Resik has determined the scope and implementation of the quality management system by considering internal and external issues and requirements relevant to interested parties/PT. Graha Resik telah menentukan ruang lingkup dan penerapan sistem manajemen mutu dengan mempertimbangkan masalah internal dan eksternal dan persyaratan yang relevan dengan pihak-pihak yang berkepentingan.
The scope of the quality management system is/Ruang lingkup dari sistem manajemen mutu adalah:
Cleaning Service/Pelayanan Kebersihan
This quality management system applies to all processes and activities for employees who work at PT. Graha Resik/Sistem manajemen mutu ini berlaku untuk semua proses dan kegiatan bagi karyawan yang bekerja di PT. Graha Resik
Quality Policy/Kebijakan Mutu
Management, staff and all employees of PT. Graha Resik is committed/Manajemen, staff dan seluruh karyawan PT. Graha Resik berkomitmen:
• Consistently provide the Best Service with the Best Quality/Konsisten memberikan pelayanan terbaik dengan mutu terbaik
• Strive to meet customer expectations, statutory and regulatory requirements/Berupaya keras dalam memenuhi harapan pelanggan, persyaratan statutory dan regulatory.
• Consistently maintain the best relationships and communications with customers/Konsisten memelihara hubungan dan komunikasi yang baik dengan pelanggan.
• Commitment to the implementation of continuous improvement/Komitmen terhadap pelaksanaan peningkatan berkelanjutan.
Top management is committed to quality management system by/Manajemen puncak berkomitmen terhadap sistem manajemen mutu dengan:
- Taking accountability of the effectiveness of the quality management system/Mengambil tanggung jawab atas efektivitas sistem manajemen mutu.
- Ensuring that the quality policy and quality objectives are established for the quality management system and are compatible with the context and strategic direction of the organization/Memastikan bahwa kebijakan mutu dan sasaran mutu ditetapkan dalam sistem manajemen mutu dan cocok dengan konteks dan arah strategis organisasi.
- Ensuring the integration of the quality management system requirements into the organization’s business processes/Memastikan integrasi persyaratan sistem manajemen mutu ke dalam proses- proses bisnis organisasi
- Promoting the use of the process approach and risk-based thinking/Mempromosikan penggunaan pendekatan proses dan pemikiran berbasis risiko
- Ensuring that the resources needed for the quality management system are available/Memastikan bahwa sumber daya yang dibutuhkan untuk sistem manajemen mutu tersedia
- Communicating the importance of effective quality management and of conforming to the quality management system requirement/Mengkomunikasikan pentingnya manajemen mutu yang efektif dan sesuai dengan persyaratan sistem manajemen mutu
- Ensuring that the quality management system achieves its intended result /Memastikan bahwa sistem manajemen mutu mencapai hasil yang telah diinginkan
- Engaging, directing and supporting persons to contribute to the effectiveness of the quality management system/Melibatkan, mengarahkan dan mendukung orang-orang untuk berkontribusi terhadap efektivitas sistem manajemen mutu
- Promoting improvement/Mempromosikan peningkatan
- Supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility/Mendukung peran manajemen yang relevan lainnya untuk menunjukkan kepemimpinan mereka yang berlaku untuk bidang tanggung jawab mereka.
Quality Objective/Sasaran Mutu
- Develop staff training and competence to achieve at least 80% of staff meet the target number of training at the end of the year/Mengembangkan pelatihan dan kompetensi staff untuk mencapai setidaknya 80% dari staf memenuhi target jumlah pelatihan di akhir tahun.
- Continual improvement of work practices/Peningkatan berkelanjutan praktik kerja To improve staff effectiveness and productivity by implementing a new Inventory system/Untuk meningkatkan efektivitas dan produktivitas staf dengan penerapan sistem Inventaris baru.
- Minimize Employee Turnover Rates/Minimalkan Tingkat Perputaran Karyawan To control the Monthly Average Turnover rate below 10%/Untuk mengontrol tingkat Perputaran Rata- Rata Bulanan di bawah 10%.